> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wearrame.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return request must be made within 14 working days from the date you received the order

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
Detail information regarding Exchange/Return can be check here in our [Refund policy](https://wearrame.com/policies/refund-policy)