Are returns free?
No, returns is not free and shipping is charged upon customer.
HOW TO MAKE AN EXCHANGE OR RETURN
If you wish to initiate a return, kindly click here to access our return form. Once you have submitted the form, please notify our customer support team. Upon receipt of your submitted form, we will reach out to you via a separate email, providing you with additional instructions.
(IMPORTANT) Please keep the following points in mind:
The cost of return shipping will not be covered and will be deducted from your refund.
Returns must be made within 14 days of your receipt of the item. Any returns received after this period may be rejected and returned to you.
Indonesia has a high tax policy; thus, we only receive return packages from our logistic partner to avoid excessive taxes when receiving them. Please contact our customer support to get the address of our logistic partner based on your location.
It is highly recommended to obtain a tracking number and proof of postage for future reference. Inside the package, please include the order number and exchange inquiry on a piece of paper to expedite the process.
The specific cost of return shipping varies depending on the country.
There's a $20 restocking fee for every order. This helps us manage the costs of processing returns and getting items back on our shelves. The amount will be deducted from your refund amount.
For an exchange, the difference will be given in the form of store credit
All the items bought on sale cannot be returned
If you require assistance with your return, please feel free to email us at hello@wearrame.com, and we will be happy to help you.
REFUND POLICY
At Wear Rame, we want you to be happy with your purchase.
Here's what you need to know about our refund policy:
Refunds are issued exclusively in the form of store credit. We appreciate your understanding in this matter.
We strongly advise that you gather all essential information and carefully consider your purchase before proceeding.
Exceptions:
We carefully check every product before it ships to you, but sometimes things can slip through the cracks. If you receive a product with a defect, we're here to make it right.
To get a refund for a defect, just send us an unboxing video showing what's wrong when you open the package.
HOW LONG DOES IT TAKE TO GET A REFUND?
We will issue a refund in a form of store credit as soon as we have received and processed your return.
HOW TO MAKE AN EXCHANGE OR RETURN
If you wish to initiate a return, kindly click here to access our return form. Once you have submitted the form, please notify our customer support team. Upon receipt of your submitted form, we will reach out to you via a separate email, providing you with additional instructions.
(IMPORTANT) Please keep the following points in mind:
The cost of return shipping will not be covered and will be deducted from your refund.
Returns must be made within 14 days of your receipt of the item. Any returns received after this period may be rejected and returned to you.
Indonesia has a high tax policy; thus, we only receive return packages from our logistic partner to avoid excessive taxes when receiving them. Please contact our customer support to get the address of our logistic partner based on your location.
It is highly recommended to obtain a tracking number and proof of postage for future reference. Inside the package, please include the order number and exchange inquiry on a piece of paper to expedite the process.
The specific cost of return shipping varies depending on the country.
There's a $20 restocking fee for every order. This helps us manage the costs of processing returns and getting items back on our shelves. The amount will be deducted from your refund amount.
For an exchange, the difference will be given in the form of store credit
All the items bought on sale cannot be returned
If you require assistance with your return, please feel free to email us at hello@wearrame.com, and we will be happy to help you.
REFUND POLICY
At Wear Rame, we want you to be happy with your purchase.
Here's what you need to know about our refund policy:
Refunds are issued exclusively in the form of store credit. We appreciate your understanding in this matter.
We strongly advise that you gather all essential information and carefully consider your purchase before proceeding.
Exceptions:
We carefully check every product before it ships to you, but sometimes things can slip through the cracks. If you receive a product with a defect, we're here to make it right.
To get a refund for a defect, just send us an unboxing video showing what's wrong when you open the package.
HOW LONG DOES IT TAKE TO GET A REFUND?
We will issue a refund in a form of store credit as soon as we have received and processed your return.
Updated on: 09/07/2024
Thank you!