Q: Size Guide

Kindly check our size chart here <img src="https://storage.crisp.chat/users/helpdesk/website/fca96602b24a5800/sizing-guide-wear-rame_5f096u.png" alt="Size guide" /> You can also check the size chart of the product here <img src="https://storage.crisp.chat/users/helpdesk/website/fca96602b24a5800/screenshot-2023-12-22-111045_1vlkf8w.png" alt="Size Chart" /> If you are confuse, please let our customer support knows your measurement so they can recommend a size for you.

Q: What is your return/exchange policy?

WHAT YOU SHOULD KNOW We sincerely hope that you adore your Wear Rame products as much as we do. However, if you wish to initiate a return for any reason, kindly review the following guidelines: To be eligible for a return or exchange, please ensure that it is initiated within 14 working days from the date you received your order. For a successful return, the items must be in unused condition, with the safety tags attached and the original packaging intact. Any items that have been used, damaged, soiled, or altered in any way may not be accepted and will be returned to the customer. If you have received an incorrect or damaged item, please refer to the "How to Make a Claim" section for further instructions. **HOW TO MAKE AN EXCHANGE OR RETURN ** If you wish to initiate a return, kindly <a href="https://forms.gle/d53uMZizNvJ9JMbs8">click here</a> to access our return form. Once you have submitted the form, please notify our customer support team. Upon receipt of your submitted form, we will reach out to you via a separate email, providing you with additional instructions. (IMPORTANT) Please keep the following points in mind: <ul> <li>The cost of return shipping will not be covered and will be deducted from your refund.</li> <li>Returns must be made within 14 days of your receipt of the item. Any returns received after this period may be rejected and returned to you.</li> <li>Indonesia has a high tax policy; thus, we only receive return packages from our logistic partner to avoid excessive taxes w</li> </ul>

Question 1

Size Guide

Accepted Answer

Kindly check our size chart here Size guide

You can also check the size chart of the product here

If you are confuse, please let our customer support knows your measurement so they can recommend a size for you.

Question 2

How much does shipping cost?

Accepted Answer

We offer free shipping for all orders over 200 USD. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.

Question 3

What is your return/exchange policy?

Accepted Answer

WHAT YOU SHOULD KNOW

We sincerely hope that you adore your Wear Rame products as much as we do. However, if you wish to initiate a return for any reason, kindly review the following guidelines:

To be eligible for a return or exchange, please ensure that it is initiated within 14 working days from the date you received your order. For a successful return, the items must be in unused condition, with the safety tags attached and the original packaging intact. Any items that have been used, damaged, soiled, or altered in any way may not be accepted and will be returned to the customer.

If you have received an incorrect or damaged item, please refer to the "How to Make a Claim" section for further instructions.

**HOW TO MAKE AN EXCHANGE OR RETURN **

If you wish to initiate a return, kindly click here to access our return form. Once you have submitted the form, please notify our customer support team. Upon receipt of your submitted form, we will reach out to you via a separate email, providing you with additional instructions.

(IMPORTANT) Please keep the following points in mind:

The cost of return shipping will not be covered and will be deducted from your refund.
Returns must be made within 14 days of your receipt of the item. Any returns received after this period may be rejected and returned to you.
Indonesia has a high tax policy; thus, we only receive return packages from our logistic partner to avoid excessive taxes w

Question 4

How do I make a claim?

Accepted Answer

If you have received a defective item or if you have been sent the wrong item (incorrect size, color, or product) compared to your original order, You can submit a claim and check further instruction below : ${color}[#1c4fc4](HOW TO MAKE A CLAIM)

Remember to attach an Unboxing Video and a photo showcasing the defect and select the appropriate "claim" tab at the top.

Question 5

How long will it take for my order to arrive?

Accepted Answer

"Your order delivery will take between 2-8 days, depending on which shipping provider is being used and where in the world you live. Details : Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

📍 Bali Standard Shipping ( Free of charge ) : 1 Day Same Day : Delivery by Gojek/Grab (Paid by Customer)

📍 Indonesia outside Bali : Standard Shipping: 2-5 Days Express Shipping: 1-2 Days ( Only available to few state in Indonesia )

📍 Singapore & Malaysia : 5-7 Days

📍 UAE : 7-10 Days

📍 United States : 5-7 Days

⚠️ Express by DHL takes 2-3 Days only worldwide"

Question 6

How do I use your size guide?

Accepted Answer

Our size guides include a photo that demonstrates how and where to measure each garment correctly. Measurements are shown in cm when the garment is worn.

To get the specific measurements for a product, visit homepage and size guide.

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